Perspective / People
Listening is a leadership responsibility.
Listening makes room for the information leaders need to make better decisions. It also helps people understand that their experience matters.
Turn listening into action
Start with a question you cannot answer yourself. Pause before offering advice. Reflect what you heard, then ask what you may have missed.
Close the loop. Explain what you learned, what will change, and what requires further discussion. Trust grows when attention becomes follow-through.
Reflection prompt
What is one conversation where you could put this into practice this week?